Return Policy

At Jade Murphy, we take the quality and safety of our food products very seriously. For safety reasons, please note that all food products are non-returnable unless the product is defective. If you receive a defective food product, please follow our return policy:

Food Product Return Policy:

1. Defective Food Products:

If the food product you received is defective or damaged, please contact us within two weeks of receipt.

We will require photos and a detailed description of the problem to process your return or exchange.

2. Refunds and Exchanges:

If the food product is defective, the refund will be made to the original payment method used for purchase.

Replacement of damaged or defective food products can be arranged.

Shipping charges are not refundable unless the return is due to our error.

Return Policy for Non-Food Products:

For non-food products, we want to ensure that you are satisfied. Here is our return policy:

1. Unopened and Unused Items:

Non-food items must be returned in their original, unopened and unused condition.

We accept returns on unopened non-food items within 30 days of purchase.

2. Quality Issues:

If the non-food product you received is defective or damaged, please contact us within two weeks of receipt.

We will require photos and a detailed description of the problem in order to process your return or exchange.

3. Refunds and Exchanges:

Refunds will be issued to the original payment method used at the time of purchase.

Replacement of damaged or defective non-food items can be arranged.

Shipping charges are not refundable unless the return is due to our error.

Return Policy for Customizable Items:

Customizable items are custom-made products and cannot be returned unless they are defective. If you receive a defective custom item, please contact us within two weeks of receipt. We will require photos and a detailed description of the problem in order to process your return or exchange.

Please note that our return policy may change depending on the specific product. It is recommended that you review the specific return instructions included with your purchase, or contact our customer service team for personalized assistance. Your satisfaction is our top priority, and we are always ready to help you with any questions.